Call Center Agent in Abuja

Meitland Limited is a leading sales and distribution company in Nigeria, specializing in a diverse range of high-quality products across consumer goods, electronics, and personal care. Our extensive distribution network ensures that we reach every corner of the market, making everyday essentials accessible to all. We pride ourselves on our commitment to excellence and innovation, fostering a dynamic work environment that nurtures talent and creativity. At Meitland, we invest in our employees' growth through continuous training and development opportunities. Join us and be part of a forward-thinking company that values collaboration, integrity, and sustainability while making a tangible impact in the community.

We are recruiting to fill the position below:

Job Title: Call Center Agent

Location: Abuja (FCT)
Employment Type: Full-time

Responsibilities

• Handle inbound and outbound customer calls promptly, efficiently and professionally, addressing customer needs and inquiries.
• Make outbound calls to follow up on customer issues, confirm information, or promote services.
• Provide accurate information about products, services, and company policies.
• Handle customer complaints and resolve issues efficiently, escalating complex cases when necessary.
• Maintain detailed and accurate records of customer interactions in the CRM system.
• Meet or exceed individual and team performance targets, including call handling time, customer satisfaction, and resolution rates.
• Assist in identifying customer needs and upselling or cross-selling products/services where appropriate.
• Adhere to call center scripts, protocols, and compliance regulations.
• Collect and analyze feedback from customers to gain insights into their experiences and needs.
• Foster and sustain strong relationships with prospects throughout the customer journey.
• Relay actionable feedback to the product and development team to enhance the app’s features and functionalities.
• Participate in training and coaching sessions to enhance skills and performance.
• Contribute to a positive team environment by supporting colleagues and sharing best practices.
• And any other duties assigned.

Requirements
A suitable candidate should possess:

• A Bachelor’s Degree/HND in any discipline, or its equivalent is required; additional qualifications in sales or marketing will be a plus.
• Be a good looking and smart FEMALE with passion for customer service
• A minimum of 1-3 years proven experience in telesales, customer service, or a similar sales role is an added advantage.
• Excellent communication skills, both verbal and written, with a strong command of the English language.
• Good interpersonal skills with the ability to engage and influence potential customers.
• Strong negotiation and persuasion skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to work under pressure and manage high call volumes.
• Ability to engage and build relationships with customers over the phone.
• Ability to work independently while following established protocols and procedures and within a team
• Professional, patient, and customer-focused attitude.
• Self-motivated with a results-driven attitude and a passion for achieving set goals.
• Must demonstrate good organizational skills and possess a high level of resilience.
• Proficiency in computer skills and the ability to learn and utilize experience with CRM software or call centre systems.
• Females are encouraged to apply.

Application Closing Date
20th October, 2025.

How to Apply
Interested and qualified candidates should send their CV and a cover letter to: Meitlandng@gmail.com using "Call Center Agent - Abuja" as the subject of the mail.