A Hotel Front Office Manager is responsible for supervising all front desk operations and ensuring a seamless guest experience from check-in to check-out. The role involves managing reception staff, handling guest relations, coordinating with other departments, and maintaining high service standards to enhance guest satisfaction.
Key Responsibilities
Oversee front desk operations, including reservations, check-in/check-out, and guest services. Supervise, train, and schedule front office staff to ensure efficient and professional service. Resolve guest complaints and ensure prompt responses to inquiries and issues. Monitor room availability, occupancy rates, and revenue targets in coordination with the reservations and sales team. Ensure accurate billing, cashiering, and financial procedures at the front desk. Coordinate with housekeeping, maintenance, and other departments to ensure smooth operations. Prepare and analyse front office reports and performance metrics.
Skills & Qualifications
Degree or diploma in Hospitality Management or related field. Proven experience in front office or guest services, preferably in a supervisory role. Excellent communication, interpersonal, and leadership skills. Proficiency in hotel management software (e.g., OPERA, IDS). Strong problem-solving abilities and a guest-focused mindset.
