A bachelor's degree in Computer Science, Information or Business Sciences, or related fields is necessary. Professional Experience: Minimum of 3 to 6 years in an Account Management and/or Product Management (customer-facing) role.
Required Competencies:
Advanced proficiency in Microsoft Excel, Word, and PowerPoint. Demonstrated ability to engage with customers via phone, email, and in-person interactions. Exceptional interpersonal and presentation skills. Strong customer-centric focus. Superior communication abilities (both verbal and written). Excellent time management, analytical, and problem-solving capabilities. Self-motivated, well-organized, and adept at multitasking. Innovative and creative mindset.
Key Responsibilities:
Experience in managing Telco operator accounts (MTN, Airtel, 9mobile, Glo) is advantageous. Comprehensive understanding of telecommunications and/or consumer products and applications. Establish and maintain productive, professional relationships with assigned customer accounts and their personnel, particularly at the management level. Coordinate the involvement of other departments, such as Product Development, Project Management, and Service Support, to meet Business Account performance objectives and customer expectations. Demonstrate the ability to understand customer needs and identify new opportunities within Business Accounts. Candidate should exhibit a passion for technology. Possess a thorough understanding of the local telecommunications market and global telecommunications market trends and developments. Provide input and actively participate in the development and growth of Business Accounts.
