Chief Operating Officer (Travel & Tours)
2 weeks ago
Employment Information
Responsibilities:
Oversee the smooth, efficient running of the business
Promote and market the business, sometimes to new or niche markets
Implement alternative and innovative ideas for achieving new business
Manage budgets and maintain statistical and financial records
Sell travel products and tour packages
Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
Take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers
Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance
Deal with customer enquiries and aim to meet their expectations
Motivate the sales team to hit and exceed their targets and ensure company profitability
Meet regularly with team leaders to give them sales figures and plan how they approach their work
Meet company directors who advise on strategy and find out about any local issues and future trends
Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training
Deal with disciplinary matters and customer complaints.
Research new products
Knowledge, Skills and Abilities:
Minimum Bachelor of Science (B.Sc.) Degree or HND. A Masters Degree or equivalent will be an added advantage
Must have a minimum of 5 years’ management experience from a reputable travel and tours company
Strong written and verbal communication skills
Proven sales and marketing abilities
Organisational and planning skills
Customer service skills
Human resource management skills
Financial management skills
Marketing and selling skills
Research skills
Travel and/or management experience
Strong leadership and team-building skills
Time and risk management skills
Resilience to cope with long hours and pressure at peak times
A genuine interest in travel
An awareness of the current trends in travel (e.g. sustainable tourism) and knowledge of popular and upcoming destinations is also important.
Oversee the smooth, efficient running of the business
Promote and market the business, sometimes to new or niche markets
Implement alternative and innovative ideas for achieving new business
Manage budgets and maintain statistical and financial records
Sell travel products and tour packages
Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism
Take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers
Liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often a year in advance
Deal with customer enquiries and aim to meet their expectations
Motivate the sales team to hit and exceed their targets and ensure company profitability
Meet regularly with team leaders to give them sales figures and plan how they approach their work
Meet company directors who advise on strategy and find out about any local issues and future trends
Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training
Deal with disciplinary matters and customer complaints.
Research new products
Knowledge, Skills and Abilities:
Minimum Bachelor of Science (B.Sc.) Degree or HND. A Masters Degree or equivalent will be an added advantage
Must have a minimum of 5 years’ management experience from a reputable travel and tours company
Strong written and verbal communication skills
Proven sales and marketing abilities
Organisational and planning skills
Customer service skills
Human resource management skills
Financial management skills
Marketing and selling skills
Research skills
Travel and/or management experience
Strong leadership and team-building skills
Time and risk management skills
Resilience to cope with long hours and pressure at peak times
A genuine interest in travel
An awareness of the current trends in travel (e.g. sustainable tourism) and knowledge of popular and upcoming destinations is also important.
Share this
