RESPONSIBILITIES

• Client Communication: Serve as the primary point of contact for clients, addressing inquiries and providing timely responses.

• Account Management: Responsible for opening, monitoring and managing agents accounts, ensuring their needs are met and maintaining up-to-date records.

• Responsible for training Agents on how to use company's product and assisting with all upgrades from the company

• Relationship Building: Develop and maintain strong relationships with clients to foster loyalty and trust.

• Issue Resolution: Identify and resolve client issues or concerns promptly to enhance customer satisfaction.

• Feedback Collection: Gather and analyze client feedback to identify areas for improvement in services or products.

• Collaboration: Work closely with sales, marketing, and product teams to align offerings with client needs and expectations.

• Reporting: Prepare and present regular reports to management on client interactions, feedback, and market trends.

• Sales Support: Identify opportunities for upselling or cross-selling services to existing agents.

• Training and Support: Responsible for training Agents on how to use company's product and assisting with all upgrades from the company. Also provide support to agents on product usage and services offered

• Compliance: Ensure all agents interactions comply with company policies and industry regulations.