Configuration & Asset Management Leader

Full Time6 months ago
Employment Information
The Configuration & Asset Management Leader is responsible for ensuring comprehensive documentation, tracking, management, and updates of all company-owned hardware and software.
This role involves assisting in the implementation of the Configuration Management Database (CMDB) and leading day-to-day activities related tdata quality and integration.
Additionally, the leader will oversee the tactical execution of asset management processes, ensuring seamless coordination with configuration management.
The role is reporting tService Management Platform Manager and will work in close collaboration with CMDB Product Manager.

YOUR KEY RESPONSIBILITIES:
Stakeholder Engagement:

Chair meetings with stakeholders tdiscuss data integration sources
Facilitate communication and engage business and IT management tpromote configuration and asset management efforts and their value proposition

Data Integration & Management:

Manage data integration with other tools
Lead daily meetings with the Discovery team taddress any issues
Oversee day-to-day meetings with vendors

System & Product Lifecycle Management:

Demonstrate an understanding of the system/product lifecycle, including phases and challenges associated with system engineering in a delivery-focused, commercially successful organization

Process & Policy Development:

Develop and maintain configuration and asset management processes, policies, and work instructions
Create and manage the Configuration Management Plan/Technical Design Plan
Identify CM (Configuration Management) and asset management requirements covering system, hardware, software, and data/information needs

Compliance & Audits:

Track compliance with policies and procedures, resolving or escalating any compliance issues
Facilitate configuration and asset management audits

Reporting & Analysis:

Review and publish configuration and asset management reports
Analyze configuration and asset issues and propose appropriate resolutions

Data Quality & Security:

Maintain data quality, integrity, and security within the Configuration Management Database (CMDB)
Assist in the development, management, maintenance, enhancement, and automation of configuration and asset management tools
Software Delivery Oversight:
Oversee the delivery of software applications in test and deployment environments
Participate in Change Management reviews

Asset Management:

Ensure all company assets (hardware and software) are accurately tracked and managed
Develop and maintain asset management policies and procedures
Oversee asset lifecycle management, from acquisition tdisposal
Conduct regular asset audits tverify inventory accuracy and compliance
Coordinate with procurement for asset acquisitions and vendor management
Implement and manage tools for asset tracking and reporting
Ensure compliance with licensing agreements and optimize license usage

ARE THESE YOUR SECRET INGREDIENTS?

A bachelor’s degree in computer science, information systems, or a related field
Minimum of 3 years’ experience in configuration and asset management, including hands-on experience with ServiceNow CMDB maintenance
Proficiency with the ServiceNow platform, particularly in CMDB and asset management modules
Demonstrated knowledge and application of ITIL v4 practices
Experience with automated discovery tools and data integration
Excellent communication skills, both verbal and written, in English
Preferred: Certifications in ServiceNow, ITIL v4 framework
Strong analytical skills with the ability tsolve complex problems
Broad knowledge of IT infrastructure, including hardware, software, and networks
Ability tadapt tchanging business needs and technological advancements
Proactive approach in identifying opportunities for improvement and driving continuous improvement initiatives
Customer-focused with a strong emphasis on customer satisfaction and the ability tunderstand and address customer needs