Customer Engagement (Sales) Officer

Full Time6 months ago
Employment Information
Job Objectives:

 To build and maintain strong relationships with existing and new clients, drive sales and ensure customer satisfaction.

Main Duties and Responsibilities:

Accomplish sales targets and goals set by the company
Identify opportunities for upselling and cross-selling.
Develop strategies to expand customer base and increase sales revenue.
Recognize new sales opportunities through proactive customer engagement and relationship building.
Provide administration and support on all loans to new and existing clients.
Implement global best practices with respect to operations and client loan administration.
Communicate with clients on TrustBanc Microfinance Bank product range in a courteous and professional manner via telephone, email, and letters.
Maintain an active knowledge base of all TrustBanc’s loan products and an understanding of the qualifications required of each applicant.
Assess client’s needs and advise on loans suitable during their application.
Obtain and verify information such as their salaries, debts and employment status provided by clients during the loan application process.
Review file documentation for missing or erroneous information
Determine all applicable ratios and metrics required to determine debt payment plans.
Respond to clients' enquiries and give feedback on loan application outcomes.
Remain up to date with loan application deadlines and adequately inform clients.
Build long-term, trusting relationships with customers.
Ensure customer satisfaction at the highest possible level.
Operate in compliance with laws and regulations and adhere to lending compliance guidelines.
Maintain a positive working relationship with internal departments and external contacts.

Skills, Competencies and Requirements:
General Requirements:

Highly positive and resilient
Willingness to pick up and develop new skills.
Strong client service orientation.
Good understanding of sales
Flexible, “can do” approach to work.
A Good Team Player

Specific Requirements:

HND or bachelor’s degree in any discipline
Zero-to-1-year relevant work experience.

Work Experience:

Experience working in a call centre or with clients.
Proficiency in MS Excel, Word, and Outlook.
A clear communicator with good telephone manners.
A problem solver who enjoys dealing with clients.
Team player who can work independently as well.
Deadline driven individual who has high attention to details.

Desired Personal Attributes:

Integrity.
Agile and Efficient.
Open Mindedness.
Respect for colleagues at all levels.
Committed and Loyal to Company Programs and Future.
Ability to cope with and work under pressure.