Job Description

We are seeking a dynamic Customer Service Officer who will be responsible for ensuring our clients receive top-notch service and support.
The ideal candidate will have excellent communication skills, a strong understanding of real estate operations, and a passion for helping people.

Key Responsibilities

Respond to customer inquiries via phone, email, and in person with professionalism and efficiency.
Assist clients with property listings, viewings, and other real estate-related services.
Manage and resolve customer complaints and issues promptly.
Maintain accurate and up-to-date records of customer interactions and transactions.
Coordinate with other departments to ensure seamless service delivery.
Provide clients with information about the company’s services, policies, and procedures.
Follow up with clients to ensure satisfaction and foster positive relationships.
Assist in the preparation of marketing materials and property listings.

Qualifications

Bachelor's Degree in Business, Communications, or a related field is preferred.
3-5 experience in the role, preferably within the real estate industry.

Requirements:

Strong interpersonal and communication skills.
Ability to multitask and manage time effectively.
Proficiency in MS Office and customer service software.
A proactive and problem-solving attitude.
Knowledge of real estate principles and practices is a plus.

Benefits

Competitive salary and performance-based incentives.
Comprehensive health and dental insurance.
A supportive and collaborative work environment.
Flexible working hours.