Role Description

This is a full-time Customer Service Officer role located on-site in Akure.
The Customer Service Officer will be responsible for ensuring customer satisfaction, providing support, and enhancing the overall customer experience through effective interactions and problem resolution on a daily basis.

Qualifications

Interpersonal Skills, Customer Satisfaction, and Customer Support proficiency
Customer Service and Customer Experience expertise
Provide Excellent Customer service while adhering to banking regulations.
Conducted customer due diligence and KYC procedures
Strong communication and problem-solving abilities
Ability to work well in a team and independently
Prior experience in a customer-facing role is a plus
Knowledge of banking operations and products is advantageous