Responsibilities

Welcomes guests and clients by greeting them in person or on the telephone; answering or directing inquiries.
Ensures that all contacts with clients (e-mail, walk-In center, SMS or phone) provides the client with a personalized customer service experience of the highest level
Through interaction with clients on the phone, uses every opportunity to build client’s interest in the company’s products and services
Record keeping to be improved upon to reflect material usage.
Customer service to be provided with customer detail book.
Manages administrative duties assigned by the manager in an effective and timely manner
Obtain, record and process customers order from all avenues and ensure timely fulfillment of orders
Confirms payments from CEO and/or Admin Officer for orders made by phone, before shipment is made to customers
Collate orders made online and other channels outside walk-in and phone from CEO
Collate needed supplies for store and transfer to Admin Officers for approval and Purchase
Receives parcels / documents for the company
Distribute mails in the organization
Handles any other duties as assigned by the human resources and admin manager.

Qualification

2 - 4 years work experience.

Skills:

Communication skills that allow you to inform, help customers clearly and to liaise effectively with other professionals
Listening skills, to understand exactly what customers require
Confidence, patience, politeness, tact and diplomacy, when dealing with difficult situations
Motivational skills and an ability to supervise and lead a team of customer service assistants
Creative thinking, to be able to come up with new ideas to improve customer service standards
Good personal presentation, especially when working with customers face to face
A commitment to improve your own customer service skills on an ongoing basis.


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