Job Requirement

Proven customer support experience or experience as a Client Service Representative
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma
Good communication skills: Clearly conveying solutions and explanations.
Time management: Managing multiple customer interactions and prioritizing tasks.
Flexibility: Being open to feedback, coaching, and process improvements and can work night shifts

JOB DESCRIPTION

Take ownership of customer issues via phones, chat, email, or in person ...
Escalate unresolved issues to supervisors. ...
Use of CRM software to respond to customers from the app.
Collect prompt and accurate customer feedback. ...
Providing product or service information and answering questions.
Ensure customer complaints are handled and resolved in a timely and professional manner.
Revisit calls to all potential customers and cooperative customers.
Lock, Unlock, reset passwords for verified customers or agents.
Handling Withdrawal, Recharge, and refund complaints.
Meeting customer satisfaction and performance targets.
Collaborating with internal teams (e.g., sales, marketing, product development)Agent contact confirmation .
Ticket Inquiries.
And POS terminal related queries.