Job Purpose

To provide training and educational support to new and existing employees.

Ultimately, the role involves supporting the HR team to prepare, monitor, evaluate and document training activities in the company

Core Responsibilities and Key Result Areas

Training & Development

Align training programs to Food Concepts’ training objectives and short, medium- and long-term goals

Align and ensure adaptation to Food Concepts’ management style, culture and core values

Use various techniques to heighten the level of training performance

Assess and recognize training needs for new and existing staff

Develop and coordinate induction programs for new staff

Co-ordinate graduate programs/OMEGA programs

Ensure availability of trained and certified employees in assigned stores

Support assigned store to achieve Operational excellence

Design and apply assessment tools to measure training effectiveness

Track and report on training outcomes

Provide feedback to training participants and management

Evaluate and make recommendations on training material and methodology

Establish and maintain relationships with external training suppliers

Manage and maintain in-house training facilities and equipment

Ensure all Health and Safety standards are delivered and met

Drive and encourage participation in various training programs

Drive operational excellence in assigned stores

Any other responsibilities that may be assigned from time to time by Line Manager

Compliance

Responsible for modelling and acting in accordance with the companies guiding principles

Ensure adequate compliance to all company policies, internal control processes and approved processes

Key Performance Indicators

Achieve target of signed off Omega/ Graduate Trainees

Achieve number of signed off Skills Trainers in assigned stores

Achieve crown coverage target in assigned stores

Training Audit vs % target in assigned stores

Achieve number of training stores vs number of assigned stores

Knowledge Requirements

Knowledge of technical trainings, online learning modules and technical course materials

Basic knowledge of administrative task(s) i.e. monitoring costs, setting up systems and equipment

Demonstrates good communication and research skills

Demonstrates enthusiasm for lifelong learning

Working knowledge of Microsoft office suite. i.e Excel, Word and PowerPoint

Job Specifications

A good first degree in Education, Business or Finance or any relevant field

Training related certification is essential

Minimum of 2 years’ experience in similar role

Decision Expectations

Develop training modules to suit or meet the organisation goals

Develop innovative ideas to meet changing training needs

Review training needs from a variety of vendors and choose appropriate materials

Ensure training plans are current, relevant and effective

Advise stakeholders about GT/Omega readiness for sign off

Ensure all Health and Safety standards are delivered and met in assigned stores

Refresher training is implemented as per company guidelines in assigned stores

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