Job Purpose
To provide training and educational support to new and existing employees.
Ultimately, the role involves supporting the HR team to prepare, monitor, evaluate and document training activities in the company
Core Responsibilities and Key Result Areas
Training & Development
Align training programs to Food Concepts’ training objectives and short, medium- and long-term goals
Align and ensure adaptation to Food Concepts’ management style, culture and core values
Use various techniques to heighten the level of training performance
Assess and recognize training needs for new and existing staff
Develop and coordinate induction programs for new staff
Co-ordinate graduate programs/OMEGA programs
Ensure availability of trained and certified employees in assigned stores
Support assigned store to achieve Operational excellence
Design and apply assessment tools to measure training effectiveness
Track and report on training outcomes
Provide feedback to training participants and management
Evaluate and make recommendations on training material and methodology
Establish and maintain relationships with external training suppliers
Manage and maintain in-house training facilities and equipment
Ensure all Health and Safety standards are delivered and met
Drive and encourage participation in various training programs
Drive operational excellence in assigned stores
Any other responsibilities that may be assigned from time to time by Line Manager
Compliance
Responsible for modelling and acting in accordance with the companies guiding principles
Ensure adequate compliance to all company policies, internal control processes and approved processes
Key Performance Indicators
Achieve target of signed off Omega/ Graduate Trainees
Achieve number of signed off Skills Trainers in assigned stores
Achieve crown coverage target in assigned stores
Training Audit vs % target in assigned stores
Achieve number of training stores vs number of assigned stores
Knowledge Requirements
Knowledge of technical trainings, online learning modules and technical course materials
Basic knowledge of administrative task(s) i.e. monitoring costs, setting up systems and equipment
Demonstrates good communication and research skills
Demonstrates enthusiasm for lifelong learning
Working knowledge of Microsoft office suite. i.e Excel, Word and PowerPoint
Job Specifications
A good first degree in Education, Business or Finance or any relevant field
Training related certification is essential
Minimum of 2 years’ experience in similar role
Decision Expectations
Develop training modules to suit or meet the organisation goals
Develop innovative ideas to meet changing training needs
Review training needs from a variety of vendors and choose appropriate materials
Ensure training plans are current, relevant and effective
Advise stakeholders about GT/Omega readiness for sign off
Ensure all Health and Safety standards are delivered and met in assigned stores
Refresher training is implemented as per company guidelines in assigned stores
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