Financial Institutions - Relationship Manager

Full Time1 week ago
Employment Information
Job Description
The Institutional Client Group (“ICG”) is a business unit within RMB Nigeria that is responsible and accountable for institutional clients.  
ICG is responsible and accountable for:
bringing the whole bank’s offering/solutions to clients (one-RMB)

overseeing and leading multidisciplinary teams to deliver superior solutions/products, insights, and ideas to clients

deep expertise and broader product knowledge of the Financial Institution Sector

origination across multiple products offered

client growth, retention, and penetration

sector performance and profitability

client satisfaction and engagement 
Job Description
ICG is led by Head, ICG and roles within the group include:
Relationship Manager: Accountable and responsible for origination of flow activity within the bank 

Senior Relationship Manager: End-to-end accountability across flow and event activity (for client) outcomes including P&L for specific clients 
Flow is defined broadly as any banking activity that occurs on a more frequent basis and generally requires quick turnaround. Flow origination activity includes: 

Liabilities and investment activities 
Global security services: custody services
Transactional banking (primary banker): Account opening, Cash Management, Online Banking, 
General Banking Facilities
Trade and supply chain finance
Transactional Banking RFPs 

Event is defined broadly as strategic client banking activities which ordinarily involve structuring in the solution and are infrequent or “once-off” in nature. Event origination activity typically includes:

Advisory Services including Mergers and Acquisitions 
Structured and/or large Lending transactions  
Markets structuring

The Relationship Manager is responsible and accountable for originating Flow business within a sector. This activity can be for new prospective clients and for existing clients through origination and cross sell banking solutions. They are responsible for originating flow business within the allocated clients as part of a cross-functional team.
A cross-functional team:

Includes relevant Relationship Manager, market sales transactor and product bankers working with the Senior Relationship Manager to drive desired client outcomes
The members of the cross-functional team co-sign the account plan with the Senior Relationship Manager, and are held accountable for the execution of the client plan
Each member of the cross-functional team is responsible for originating ideas for their product domain, and the identification of broad ancillary product opportunities where relevant product domain, and the identification of ancillary product opportunities where relevant

Additionally, a Relationship Manager Participates in client processes such as account planning and deal escalations point for Flow activity They are a primary point of contact for the client, and form the basis for all internal contacts to better align and manage Flow activity They work closely with the ICG Head and/or Senior Relationship Manager to strategize on Flow activity on top/sector clients
The ideal candidate will fulfil the role of a Relationship Manager, with the following Key Performance Requirements on Clients:
Client Strategy Execution

In conjunction with the cross-functional team, implements the strategy for Flow activities
Must understand client Flow needs
Must understand sector and client value drivers
Participates in design sessions with all client interfacing teams in the Client Group, IBD, Markets & Transact business units and provides insights from the voice of the client
Contribute with relevant data & insights at the periodic strategy review & revision sessions led by the ICG Head/Senior Relationship Manager who has overall accountability for the client
Escalation contacts for Client Service issues in Flow activity
Holds the product houses accountable to solve services issues for clients within a reasonable period (doesn’t solve the issue themselves)
Craft client strategy plans on acquiring new Flow activity and contribute to the broader client strategy crafted by ICG Head/ Senior Relationship Manager
Retain and penetrate existing clients across other products within Flow
Ensure seamless end to end process for client in delivering new Flow solutions to them
Manage pricing negotiations with clients in relation for Flow activity
Drive Flow profitability across clients allocated
Build strong client relationships with key senior executives within their client portfolio who are responsible for awarding Flow business
Strong Flow product knowledge and expertise

Account Management Framework & Client Action Planning

Participates in the Client Action Planning process for clients they are directly responsible for within assigned sector portfolio as part of a cross-functional team
Ensure on-going monitoring of the client which may include annual credit and pricing reviews, covenant requirements, allocation, and review of facilities
Accountable for ad-hoc and annual client pricing
Manage multi-disciplinary projects to ensure successful deployment of origination, implementation, and retention initiatives
Assess effectiveness of Relationship Management outputs and stakeholder engagement by measuring changes in revenue generation, qualified leads, client satisfaction (internal and external) and retention

Flow Business Origination/Business Development

Formulating annual strategies with Senior Relationship Manager for the allocated client portfolio and new business for Flow activities
End-to-end management of the Flow sales process, anticipating client needs and responding with innovative solutions to client’s emerging needs
Ensures MIS information is accurate and reflects the converted opportunities

Data Analytics & Insights Generation

Excel, PowerPoint, and Word proficiency
Work with data inputs e.g., MIS, Call Reports and Client Action Plan to build origination and growth projection models that are integrated and forward looking
Client Relationship System adoption and call report discipline

Financial Performance Management

Delivers targets of Flow activity for client in portfolio (e.g., revenue growth, profitability, cross sell, retention, conversion, satisfaction, etc.)
Reviews overall client & sector performance and defines plans to optimize performance across all Flow product offering

Risk Aware / Management

Manage and anticipate risk that may arise through our Flow activity with clients: AML, Credit, Exchange control risks, covenants adherence


Candidate should have a relevant graduate degree and at least 5 -10 years of work experience preferably having worked in commercial or corporate banking and is interested in working in a small team environment with a high degree of client contact.


Candidate should have relevant experience in financial sector client base – Banks and non-bank financial institutions including:

Sound knowledge of general banking products and industry specific knowledge.
Experience in customer acquisition/ sales, retention of designated client portfolio.

Strong communication skills, conceptual thinking coupled with strong analytical capability is required.
Report writing skills as well as presentation skills are essential. A high level of proficiency with
MS-Word, MS-Excel and MS-Power Point is required.
Candidate must also have strong research capabilities and must be able to perform company and sector related research with the ability to analyse the financial statements of companies.
Candidate should be self-motivated to take on multiple tasks, should enjoy working in a constantly changing environment, have strong attention to details, interact well with others and enjoy working within a team-based environment.

General Competencies:

Strong Interpersonal and networking skills
Relationship Management
Excellent presentation, written and oral communication skills
Analytical and problem-solving skills
Proactivity and flexibility
Customer focus (internal and external customers)