Graduate Trainee - Microsoft 365 Systems Support
1 week ago
Employment Information
Responsibilities
The Microsoft 365 Support will apply technical skills and knowledge to collect needed information to resolve issues in a highly complex and fast-paced SaaS Environment. This includes day-to-day configuration, maintenance, troubleshooting and operations support of enterprise Microsoft 365 SaaS.
Support Office 365 applications including Exchange Online, Azure AD, Microsoft Teams, OneDrive Sync, Office Online, OneNote, Outlook WebApp, Outlook Client, Microsoft Teams Client, Compliance, Security and Office Suite
Provide Tier 3 support to monitor the M365 tenants' test performance for potential bottlenecks, identify possible solutions, and work with Microsoft counterparts to resolve issues
Address client connectivity, client software distribution, and mobile installation issues
Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model
Facilitate Office 365 email migration with the clients
Align proper tenant licenses to users' needs
Responsible for office 365 user account licensing, creation/deletion.
Responsible for email creation/deletion/editing/password reset
Write and maintain custom scripts (PowerShell) to remediate issues to support users
Implement best practice email security and troubleshoot email delivery
Deploy and support enterprise mobility security technology for endpoint devices utilizing Microsoft Intune MDM & MAM, Multi-Factor Authentication, Endpoint Manager to enforce strong hashing methods.
Requirements
Interested candidates should possess a BSc Degree with 0 - 2 years experience.
Cognate experience in any one or combination of O365, Active Directory or other cloud-based system, and troubleshooting experience
Understanding of Office 365 suite, environment, capabilities, plans, service descriptions and features
Experience with desktop administration (Windows, Mac) and remote desktop support
Excellent knowledge and troubleshooting experience in support of Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Team, OneDrive for Business, etc.)
Knowledge of concepts and best practices relative to call center methodologies
O365 set up from start to finish
Office Suite installation and Activation
Mail flow configuration and troubleshooting
Experience with DNS/POP/IMAP/SMTP
Passionate about delivering the ultimate customer experience
CompTIA Security+
Microsoft Certified Systems Engineer (MCSE), Azure Fundamentals, Azure Administrator Associate, Any of the following role based certification such as Messaging Administrator Associate, Teams administrator Associate, Modern Desktop Administrator Associate, Enterprise administrator Expert.
Windows Server 2016.
Benefits
Healthcare Insurance (HMO)
Paid Leave
Group Life Insurance
Hybrid work model
Professional Development Reimbursement
The Microsoft 365 Support will apply technical skills and knowledge to collect needed information to resolve issues in a highly complex and fast-paced SaaS Environment. This includes day-to-day configuration, maintenance, troubleshooting and operations support of enterprise Microsoft 365 SaaS.
Support Office 365 applications including Exchange Online, Azure AD, Microsoft Teams, OneDrive Sync, Office Online, OneNote, Outlook WebApp, Outlook Client, Microsoft Teams Client, Compliance, Security and Office Suite
Provide Tier 3 support to monitor the M365 tenants' test performance for potential bottlenecks, identify possible solutions, and work with Microsoft counterparts to resolve issues
Address client connectivity, client software distribution, and mobile installation issues
Develop and document best practices for supporting the Office 365 application and assist with developing appropriate support model
Facilitate Office 365 email migration with the clients
Align proper tenant licenses to users' needs
Responsible for office 365 user account licensing, creation/deletion.
Responsible for email creation/deletion/editing/password reset
Write and maintain custom scripts (PowerShell) to remediate issues to support users
Implement best practice email security and troubleshoot email delivery
Deploy and support enterprise mobility security technology for endpoint devices utilizing Microsoft Intune MDM & MAM, Multi-Factor Authentication, Endpoint Manager to enforce strong hashing methods.
Requirements
Interested candidates should possess a BSc Degree with 0 - 2 years experience.
Cognate experience in any one or combination of O365, Active Directory or other cloud-based system, and troubleshooting experience
Understanding of Office 365 suite, environment, capabilities, plans, service descriptions and features
Experience with desktop administration (Windows, Mac) and remote desktop support
Excellent knowledge and troubleshooting experience in support of Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Team, OneDrive for Business, etc.)
Knowledge of concepts and best practices relative to call center methodologies
O365 set up from start to finish
Office Suite installation and Activation
Mail flow configuration and troubleshooting
Experience with DNS/POP/IMAP/SMTP
Passionate about delivering the ultimate customer experience
CompTIA Security+
Microsoft Certified Systems Engineer (MCSE), Azure Fundamentals, Azure Administrator Associate, Any of the following role based certification such as Messaging Administrator Associate, Teams administrator Associate, Modern Desktop Administrator Associate, Enterprise administrator Expert.
Windows Server 2016.
Benefits
Healthcare Insurance (HMO)
Paid Leave
Group Life Insurance
Hybrid work model
Professional Development Reimbursement
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