Tasks



The Lufthansa Group Station Agent is responsible for:

Take appropriate measures in case of volume-, weight- and trim-critical flights
Ensure safe and efficient turnaround operation (unloading / loading), with focus on the aircraft handling activities below the wing based on the respective airline manuals
Calculate and issue tickets incl. re-issues, depending on local set-up in cooperation with RBCs
Carry out all check-in and gate/boarding procedures in accordance with the appropriate guidelines and airline manuals
File and handle Passenger and Baggage irregularity reports (AHL, DPR, OHD) in accordance with the appropriate guidelines and airline manuals
Provide information and assistance in connection with all customer concerns during normal operation and irregularities
Perform all other duties assigned or delegated by supervisors

Requirements



The ideal Lufthansa Group Station Agent should meet the following requirements:

High school degree
Vocational training desirable
1-3 years of working experience desirable
Fluent knowledge of English language, both spoken and written
Good general education
Driving license
PC skills
Diligent and systematic approach to work
Ability to work on own initiative
Desire to give excellent service
Sales skills, confident manner
Ability to make ad-hoc decisions
Suitable for shift work
Ability to work under pressure
Ability to deal with conflict
Good sociable and cooperative conduct
Team player
Well-groomed appearance
Good linguistic skills
Work under time pressure
No permanently assigned work station
Weather factors and noise pollution
Lifting of luggage up to 23kg/70lb
Most possess a legal work permit in Nigeria
CV/Resume required
Company will not provide relocation assistance