JOB SUMMARY
Your role is to help our customers and vendors have an easy and enjoyable experience with Jiji.NG services. We believe that a positive customer and vendor experience impacts overall growth so you will have the complete responsibility to ensure that this is achieved.

RESPONSIBILITIES

Delivering an efficient responses through scripts, templates to all inquiries and general calls (both outbound and inbound).
Escalating customer, client and vendor feedback and IT issues to help improve our product service offering.
A good understanding of the market dynamics in the online, e-commerce and classifieds sector through research, market studies etc.
You will be responsible to maintain quality assurance standards in all calls.
Disciplined use of CRM system, forecasting and analyzing sales data.
Regular reporting of KPI’s to management and keeping to targets.
Meeting with set KPIs and KRAs in your job.

REQUIREMENTS

Fluency in the Hausa Language is compulsory
Passionate about Telesales, customer service and sales
Minimum of six months experience preferably in the online, e-commerce and classifieds sector.
Excellent verbal and written communication skills
Detail oriented, excellent collaborator and Team Player
Aptitude in problem solving

BENEFITS

A steep learning curve in an innovative industry with plenty of responsibility
HMO and Pensions
Regular get-togethers, team building events, and TGIF
Great work environment and fun loving with co-workers
Free daily lunch
Access to employee loans

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