Job Objective:

The Head SME Sales is directly responsible for directing the SME Sales Team to achieve revenue, profitability, and customer satisfaction targets.
The role holder will spearhead business sales managers to success through comprehensive sales strategy implementation.

Key Deliverables and Expected Results:
Sales Strategy:

Drive increased Shareholder return by aligning SME Sales Processes with business scorecard elements.
Identify viable business opportunities through strategic research and analysis.
Develop and implement effective account management and sales campaigns.

Sales Revenue Generation:

Improve Group’s Net Shareholders Score.
Develop sales pipeline, co-sell with channel partners, and achieve quarterly and annual quotas.

Market Expansion:

Increase VDT market share through new account acquisition and maintenance.
Utilize alliance networks for new accounts and markets.
Execute strategies for SME business growth across the nation.

Business Relationship Management:

Champion a customer-centric culture within the team for revenue transformation.
Drive successful delivery of Group transformation initiatives focusing on Customer centricity.

Sales Analytics & Reporting:

Monitor and analyze market trends.
Provide sales performance data for management decision-making.
Track sales performance data for regular management reports.

People Management:

Provide leadership for SME team to deliver on business targets.
Coach and mentor the team, leveraging career development programs.
Identify, evaluate, and track development needs and performance of SME staff.

Knowledge, Skills, and Behavior Required:

First degree in Business Administration, Marketing, or relevant discipline.
Professional certification in CIM, etc.
Essential knowledge of B2B and retail.
Minimum 8 years in Sales Management, including 4 years in the relevant sector.
Extensive enterprise experience.
Sales force management and development of sales strategies.
Strong budget and management skills.
High degree of professionalism, maturity, and confidentiality.
Excellent interpersonal, presentation, negotiating, initiative, and leadership skills.
Result-oriented, tactful, and self-motivated.
Enthusiastic team player with strong interpersonal skills.
Continuous commitment to professional development in a dynamic digital landscape.

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