Help Desk Engineer at Ascentech Services Limited

Full Time1 year ago
Employment Information
Job Duties / Responsibilities / Accountabilities
Operational Responsibilities:

Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues and advise user on appropriate action where necessary.
Redirect problems to appropriate resource where problems cannot be resolved.
Follow standard help desk procedures and log all help desk interactions
Administration of help desk software
Identify and escalate situations requiring urgent attention, track and route problems and requests and document resolutions
Research questions using available information resources and stay current with system information, changes and updates prepare activity reports

Job Specifications
Education Qualifications:

A good Degree in Computer or Electrical and Electronics Engineering
Professional Qualification is an added advantage

Experience:

1 - 4 Years

Key Competencies Requirements:

Functional / Technical:

User Support
Hardware and Application engineering
Preventive and routine Maintenance

Organisational:

Time Management
Communication (Oral and Written)
Computer Operations
Problem-Solving
Work Planning

Behavioural:

Highly level of Integrity
Confident
Highly attentive to detail
Ability to multi-task
Ability to work well under pressure
Adaptive to change
Resourceful
Friendly and approachable.

Click “Apply Now” to apply.