Hotel General Manager
Full Time4 months ago
Employment Information
Job Brief
In this position, the General Manager will direct and coordinate hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotel mission, guests, employees and owners’ satisfaction.
Job Responsibilities
The General manager is responsible for all aspects of operations of the hotel
Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
Provides training for staff and HOD's.
Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
Monitor the Guest feedback on Trip advisor and hotels GSTS and RSTSsurveys.
Receives and resolves guest complaints and service recovery process.
Liaise with the HR unit in the interview and selection of hotel staff
Review employee performance and conducts personnel actions such as disciplinary actions.
Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, and direct billing
Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
Performs sudden audits on rooms and other operating areas.
Provide effective leadership to hotel team members.
Must be available 24/7 in case to respond to any guest or employee emergencies.
Corporate client handling and take part in new client acquisition along with the sales team whenever required.
Respond to audits to ensure continual improvement is achieved.
All other duties as assigned by the Management.
Qualifications
Applicant should have a minimum qualification of B.Sc / HND or an education/experience combination in the areas of marketing, hospitality, business administration and property management.
Knowledge of hotel property software and understanding of business administration principles is key.
Experience:
The Hotel General Manager position will require a cognate experience of 10 years and above with extensive experience in managing hotels.
A good record of balancing general duties as well as marketing.
Good personality and excellent command of English, strong organization, public relations and management skills.
In this position, the General Manager will direct and coordinate hotels activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on hotel mission, guests, employees and owners’ satisfaction.
Job Responsibilities
The General manager is responsible for all aspects of operations of the hotel
Assigns duties to HOD's and observes performance to ensure adherence to hotel policies and established operating procedures.
Provides training for staff and HOD's.
Acts as the hotels public relations director and promotes the property within the hotel industry, local community and trade associations.
Monitor the Guest feedback on Trip advisor and hotels GSTS and RSTSsurveys.
Receives and resolves guest complaints and service recovery process.
Liaise with the HR unit in the interview and selection of hotel staff
Review employee performance and conducts personnel actions such as disciplinary actions.
Maintains accurate records including cash flows sheet, guest floor limit, AR Ageing reports, and direct billing
Ensure full compliance to hotel operating controls, SOP’s, policies, procedures and service standards.
Builds owner loyalty through proactive communication, setting and managing expectations and delivering solid business results.
Audits on par stock on all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
Performs sudden audits on rooms and other operating areas.
Provide effective leadership to hotel team members.
Must be available 24/7 in case to respond to any guest or employee emergencies.
Corporate client handling and take part in new client acquisition along with the sales team whenever required.
Respond to audits to ensure continual improvement is achieved.
All other duties as assigned by the Management.
Qualifications
Applicant should have a minimum qualification of B.Sc / HND or an education/experience combination in the areas of marketing, hospitality, business administration and property management.
Knowledge of hotel property software and understanding of business administration principles is key.
Experience:
The Hotel General Manager position will require a cognate experience of 10 years and above with extensive experience in managing hotels.
A good record of balancing general duties as well as marketing.
Good personality and excellent command of English, strong organization, public relations and management skills.
Share this
