HR Coordinator - Africa

Full Time3 months ago
Employment Information
HR Coordinator would be responsible for delivering a consistent and credible HR service to the Africa business as the first point of contact for resolving queries and actioning requests.

Accountable for providing high quality, accurate HR administration and managing the core processes across the full employee lifecycle demonstrating autonomy and initiative.

Provides support to other team members across a range of HR matters and projects, taking ownership for delivery where required.
Task and responsibilities
Management of the HR Africa/ EMEA team inbox and queries

 
Act as the first point of contact for all queries, be accountable for and successfully manage the HR Africa/EMEA team inbox on a daily basis through on-going communication, escalation, and prioritisation.
Demonstrate customer focus and a commitment to providing a seamless service to the business through responding to all emails/queries in a timely manner and producing high quality, accurate work.
A pro-active and professional approach is required as well as remaining flexible to meet varying demands to tight deadlines.

HR Administration

Responsible for delivering core HR processes and providing an accurate and timely HR administration service across the employee lifecycle in line with agreed SLAs. High attention to detail is required and documents and information need to be fit for purpose with limited checking required before issuing.

These includes but are not limited to:

Starters and leavers
Immigration cases
Employee relations and family related cases
Changes to contractual terms
Internal or international transfers
Promotions

HR Systems, Records and Data Management

Be accountable for maintaining accurate employee data for relevant populations in all core HR Systems ensuring updates are made in a timely manner.
Payroll and Benefits
Collation of the monthly payroll schedules for the Africa entities, tracking each change and providing supporting documents with accuracy.
Administering benefits and ensuring each change is captured in payroll.

HR Projects and on-going team priorities

Own and deliver assigned projects and priorities in line with deadlines as agreed with the HR Director MEA. Provide pro-active support with ad-hoc tasks where necessary. Ensure any issues are flagged to ensure delivery is in line with agreed deadlines.

Process improvements

Demonstrate on-going pro-activity in seeking opportunities for improvements and efficiencies.

Requirements
Essential

Extensive administrative experience within a Human Resources function
Technical aptitude and a willingness to learn
Intermediate to advanced working knowledge of Microsoft Excel and Word
Experience of working in a fast-paced environment with multiple stakeholders
Clear communication skills (spoken and written)

Preferred

Knowledge of Nigerian employment law
Knowledge and experience of HR Information Systems

Qualifications

Bachelor’s degree level or equivalent in relevant discipline.