Our client, a leading ISP dedicated to providing high-quality internet services to customers, is committed to delivering exceptional connectivity solutions and ensuring a seamless internet experience. They are seeking a dynamic and results-driven Account Management Executive to join their team. The Account Management Executive will play a pivotal role in managing client relationships, fostering growth, and ensuring customer satisfaction within the portfolio of business clients. The ideal candidate will have a proven track record in account management, strong communication skills, and a deep understanding of ISP services and technologies. 

RESPONSIBILITIES. 

Cultivate and maintain strong relationships with existing business clients, understanding their needs, and ensuring high levels of satisfaction. 
Identify opportunities for account expansion and upselling of services to maximize revenue. Develop and execute strategies to retain and grow existing client accounts. 
Collaborate with cross-functional teams to develop account plans, set objectives, and implement strategies to achieve business goals and targets. 
Possess a comprehensive understanding of ISP services, products, and technical capabilities to effectively communicate and address client needs and inquiries. 
Serve as a point of contact for clients, addressing inquiries, concerns, and resolving issues in a timely and efficient manner while maintaining a positive client experience. 
Reporting and Analysis: Generate regular reports on account performance, trends, and opportunities. Analyze data to derive actionable insights for optimizing account management strategies. 
Market Insights: Stay updated on industry trends, competitor activities, and market changes to proactively identify opportunities and potential challenges. 

REQUIREMENTS 

Bachelor’s degree in business administration, Marketing, or related field. 
Proven experience in account management, preferably in the ISP or telecommunications industry. 
Strong understanding of ISP services, networking technologies, and related products. 
Excellent communication, negotiation, and presentation skills. 
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. 
Proficiency in CRM software and MS Office suite 


Method of Application  

Interested and qualified candidates should forward their CV to: recruitment@willerssolutions.com using the position as subject of email.