IT Application Officer
Full Time2 months ago
Employment Information
Responsibilities
Improve documentation of support policies and procedures
Application monitoring, performance tuning, testing and availability/capacity planning
Work closely with DBA function to ensure availability and performance essential database services within application infrastructure
Ownership of the corporate systems management system including the proactive analysis, tuning and configuration
Interact with various internal IT support functions, Development, Operations, QA and external 3rd party vendors to troubleshoot and resolve complex problems
Ability to deploy and support complex 3rd party developed applications. Also Specify, implement, install and configure new third party business applications to ensure that the product meets the needs of the service area, liaising with project managers and suppliers where necessary.
Active identification of incidents and manage the incident resolution process to provide service recovery.
Work with appropriate support providers to analyse root cause and provide a permanent fix or workaround.
Work to provide services to agreed SLA’s and OLA’s.
To provide ongoing technical maintenance and usage support of business applications in order to maintain their reliability and business benefits.
To analyze, define and implement interfaces between business applications to provide integrated solutions.
To provide additional functionality to the business by using the appropriate tool sets to enhance third party applications and develop reports, workflows, web pages and forms and/or new small applications, to maximise the council’s ROI, ensure the efficiency of service and provide enhanced services to citizens.
To understand the security threats posed to applications which are accessible via the internet, devising and implementing security measures to ensure the integrity of citizen transactions and the confidentiality of council data.
Additional Responsibilities:
Assist personnel of other departments as a computer resource.
Provide on-the-job training to new department staff members.
Provide computer orientation to new company staff.
Job Requirements
Education
Bachelors Degree in Information Services/Business (or equivalent)
ITIL Service Management Foundation Certification
Experience:
A minimum of 2 years’ experience in IT, Field support role.
Improve documentation of support policies and procedures
Application monitoring, performance tuning, testing and availability/capacity planning
Work closely with DBA function to ensure availability and performance essential database services within application infrastructure
Ownership of the corporate systems management system including the proactive analysis, tuning and configuration
Interact with various internal IT support functions, Development, Operations, QA and external 3rd party vendors to troubleshoot and resolve complex problems
Ability to deploy and support complex 3rd party developed applications. Also Specify, implement, install and configure new third party business applications to ensure that the product meets the needs of the service area, liaising with project managers and suppliers where necessary.
Active identification of incidents and manage the incident resolution process to provide service recovery.
Work with appropriate support providers to analyse root cause and provide a permanent fix or workaround.
Work to provide services to agreed SLA’s and OLA’s.
To provide ongoing technical maintenance and usage support of business applications in order to maintain their reliability and business benefits.
To analyze, define and implement interfaces between business applications to provide integrated solutions.
To provide additional functionality to the business by using the appropriate tool sets to enhance third party applications and develop reports, workflows, web pages and forms and/or new small applications, to maximise the council’s ROI, ensure the efficiency of service and provide enhanced services to citizens.
To understand the security threats posed to applications which are accessible via the internet, devising and implementing security measures to ensure the integrity of citizen transactions and the confidentiality of council data.
Additional Responsibilities:
Assist personnel of other departments as a computer resource.
Provide on-the-job training to new department staff members.
Provide computer orientation to new company staff.
Job Requirements
Education
Bachelors Degree in Information Services/Business (or equivalent)
ITIL Service Management Foundation Certification
Experience:
A minimum of 2 years’ experience in IT, Field support role.
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