Job Description

We are seeking a highly skilled and enthusiastic IT Support Officer to join our team, providing technical assistance and support to our employees and customers.
The successful candidate will have excellent problem-solving skills, a strong technical background, and exceptional communication skills.

Key Responsibilities

Provide technical support and troubleshooting for hardware, software, and network issues
Respond to IT requests and incidents in a timely and professional manner
Install, configure, and maintain computer systems, software, and peripherals
Monitor and resolve technical issues related to network connectivity, email, and internet access
Collaborate with other IT teams to ensure seamless integration of systems and services
Document and maintain accurate records of IT support activities and resolutions
Stay up-to-date with the latest technologies and trends in IT support and services

Requirements

Bachelor’s Degree in Computer science, Electrical Engineering and other related fields
Must reside in Abuja preferably around Utako
2+ years of experience in IT support or a related field
Strong technical knowledge of computer systems, software, and networks
Excellent problem-solving and analytical skills
Effective communication and interpersonal skills
Ability to work in a fast-paced environment and prioritize tasks efficiently
Relevant certifications in IT support, such as CompTIA A+ or ITIL Foundation.


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