Job Description

Manage and nurture client relationships to maximize client satisfaction and loyalty.
Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
Understand clients' business goals, needs, and challenges to provide tailored solutions and recommendations.
Collaborate with internal teams to deliver exceptional service and exceed client expectations.
Identify opportunities for upselling and cross-selling products or services to existing clients.
Develop and implement strategies to retain and expand client accounts.

Job Specification

Must have a B.Sc / BA Degree in Customer Relations or a relevant course.
Must have 5-8 years client management experience.
Must have relevant professional certifications.
Should reside in Lagos or environs.
Must look professional and presentable.
Must speak eloquently.


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