As the Strategic Business Intelligence Analyst, you will be responsible for monitoring technology performance, optimizing technology and product, defining technology and product infrastructure, architecture, systems and processes, analyzing business needs, assessing vendors, establishing and managing data and cyber security compliance.
A vital part of this role is having in-depth knowledge, experience and expertise in Strategic Business Intelligence, an understanding of what it takes to work in a rapidly evolving start-up environment, having the mindset of a self-starter and the ability to roll up your sleeves to get the work done if and when necessary.

Responsibilities:



Business Support:

Market and industry research and analysis to formulate ideas on how the business can improve - present monthly, quarterly and annual perspective to management.
Conduct information-gathering interviews and obtain feedback from clients and customers - present monthly feedback to management and other relevant departments.
Writing reports and developing presentations to communicate ideas, present proposals and findings - including annual report, quarterly investor updates.
Writing concept notes and proposals.
Documenting, updating and implementing business processes and procedures.
Performing analyses on Excel - using data modelling techniques to identify ways in which the organization can operate more effectively.
Preparing business dashboard to track KPIs and performance metrics.
Conducting and coordinating meetings, conference calls and visits - gathering critical information to produce useful reports that contribute to strategic decisions.
Managing projects, developing project plans, and monitoring performance to ensure timely completion of deliverables.
Serving as a liaison between stakeholders (internal and external).
Supporting other team members and departments based on the needs of the organization.

Product Management:

Define the vision

Communicate with stakeholders to understand business objectives
Create a road map
Keep product in line with business goals
Prioritize needs

Consider needs and objectives of stakeholders
Juggle scope and time to prioritize projects
Manage the product backlog

Create a list of backlog items
Prioritize items based on overall strategy
Map out dependencies
Oversee development stages
Contribute to the planning, execution and review of each sprint
Work with team to refine and improve the development process
Monitor and report on users’ reactions after launching
Create support and training documents for internal and external users
Anticipate business needs
Understand and anticipate business needs to manage the development process
Have deep knowledge of the market
Create customer journey maps
Suggest product enhancements to improve user experience
Act as primary liaison
Gain buy-in from stakeholders
Deliver clear instructions to the developers

Evaluate product progress
Is accountable for each stage of the development process and final process
Inspect and evaluate product process through each iteration
Determine whether the final project is acceptable

Requirements

Skills and Attributes:

Effective organizational, communication, leadership, and teamwork/collaboration skills, and passion for new technology and commitment to learning new skills.
Ability to adjust quickly to changing priorities and make quick decisions with limited information.
Great sense of ownership and accountability for your work.
Great manager of people and can build collaboration between several teams to get the work done.
Proven track record of creating and implementing processes, the ability to influence adoption in the team and iterating processes based on learnings.
Strong interpersonal, communication and presentation skills.
Good SQL skills
Good understanding of database schema design

Education/Experience:

First degree from a reputable tertiary institution.
Minimum of 4 years of relevant experience with 2 years in a supervisory capacity.
Certificate in a productivity tool (Microsoft/Google)
Excel Intermediate Level Certification
Experience training a new employee on the job at the same level or below
Completion of a relevant technical certification (e.g., Grow with Google, IT Support Certificate or other comparable certifications).


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