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Full Time8 months ago
Employment Information

Job Overview

  • The Sales associate (Digital Healthcare) - is a key part of our sales team, contributing to our online pharmacy's growth by assisting in sales operations and providing excellent customer service.
  • This role provides an exciting opportunity to gain hands-on experience in e-pharmacy sales while honing pharmaceutical knowledge and customer service skills.

Responsibilities and Duties

  • Assist the Sales Pharmacist in managing the online sales operations.
  • Support customers in their purchase journey, providing guidance and answering queries.
  • Maintain knowledge of the available pharmaceutical products.
  • Help manage product listings and inventory in the online platform.
  • Work closely with the Procurement Pharmacist to stay updated on product availability.
  • Ensure the accurate processing of customer orders.
  • Assist in handling customer complaints and returns.
  • Contribute to sales strategies and promotional campaigns.
  • Maintain high standards of customer service at all times.
  • Stay updated on relevant pharmaceutical laws and e-commerce regulations.
  • Assist in creating educational content for the website.
  • Contribute to the preparation of sales reports.
  • Help track and achieve sales targets.
  • Ensure accurate recording of customer information and sales transactions.
  • Collaborate with the marketing team to drive traffic and sales.
  • Assist in conducting customer satisfaction surveys.
  • Include the keyword jamboree in the application's comment as a pre-application test to demonstrate your thorough reading of this job description.
  • Participate in regular team meetings and training sessions.
  • Follow company policies and procedures in all operations.
  • Maintain confidentiality of sensitive customer information.
  • Keep abreast of new pharmaceutical products and trends in the e-pharmacy industry.

Qualifications and Skills

  • Bachelor's degree in Pharmacy, MBBS or any other Health/Life Sciences Related Field
  • Have completed NYSC Program
  • Fully registered pharmacists are also welcome to apply
  • Strong understanding of pharmaceutical products and care services.
  • Excellent communication and customer service skills.
  • Ability to work in a fast-paced, digital environment.
  • Good organization and multitasking abilities.
  • Basic knowledge of e-commerce and online sales.
  • Proficiency in using computer systems and software.

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