The ideal candidate will manage and resolve chargeback disputes, analyze transaction data, and ensure compliance with relevant regulations.

Responsibilities

Effectively resolve all claims in an accurate and timely manner.
Attends to customer and merchant disputes and ensuring prompt resolution.
Provides resolution on all disputes arising from cards and mobile payment platforms.
Process local and international chargeback on behalf of banks as their acquirer or issuer processor * transactions, in line with card scheme rules.
Process partner banks chargeback as a co-acquirer.
Respond to re-opened claim request by the issuer, after proper investigation.
Maintain strict adherence to domestic and international chargeback rules and regulations and ensu with policy and service standards.
Effectively resolve all claims in an accurate and timely manner.
Attends to customer and merchant disputes and ensuring prompt resolution.

Requirements

Bachelor's degree in Computer science or related field
Minimum of 2-3 years experience working as a Chargeback Officer
Experience in chargeback management.
Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Detail-oriented with the ability to manage multiple tasks.


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