Latest Vacancies - Stresert Services Limited

Full Time6 months ago
Employment Information
Ref: ACTO-UH-ABJ-24
Job Summary
Our client, a reputable Health Maintenance Organization (HMO) is looking to hire a professional front desk/administrative executive who will provide essential and administrative support to ensure the smooth and efficient operations of the HMO.
Responsibilities

Manage the front-desk/office area
Answering phone calls, emails and other in-person enquiries.
Communicate with customers to set up and schedule optimal appointment times.
Support the Admin Manager in related administrative duties including procurement, facility management, bill payments, etc.
Maintain a positive, empathetic and professional attitude towards customers and staff of the HMO.
Have basic understanding of HMO laws, and regulations to assist clients with inquiries.
Assist in planning and organizing HMO events and meetings when necessary
Keep up-to-date records of customer information, interactions, complaints, process customer accounts, and file documents.
Address inquiries, actively seek and escalate feedback from clients, to ensure timely and courteous responses.
Establish and build sustainable relationships and trust with client accounts through open and interactive communication.

Required Skills and Qualifications

Bachelor’s degree in Business Administration, Secretarial Studies, or related fields.
Proven work experience as a Front Desk Officer, Administrative Officer, or similar role.
Solid knowledge of office procedures, with experience working in a hospital.
Proficient in the use of office management software like MS Office (MS Excel and MS Word)
Excellent written and verbal communication skills.
Attention to detail and accuracy in handling administrative tasks
Ability to maintain confidentiality and handle sensitive information with integrity
Strong interpersonal skills and customer-oriented approach. 


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