The Learning and Development (L&D) Officer is responsible for the planning, coordination, and implementation of training and development programs that enhance the skills, knowledge, and performance of employees.
This role involves assessing organizational needs, designing curricula, and ensuring that training programs align with the company's strategic goals.
KEY RESPONSIBILITIES:
Design, develop, and implement training programs that address specific business needs and employee skills gaps.
Create training materials such as manuals, e-learning modules, and instructional guides.
Conduct training needs assessments through surveys, interviews, and consultations with managers.
Analyze and identify skills gaps to tailor development programs accordingly.
Deliver training sessions using various methods (e.g., workshops, seminars, e-learning).
Coordinate with external trainers and vendors when necessary.
Assess the effectiveness of training programs through evaluations, feedback, and performance metrics.
Continuously improve training programs based on feedback and results.
Support career development initiatives and individual employee development plans.
Provide coaching and mentoring to employees to enhance their skills and career progression.
Ensure all training programs comply with relevant regulations and standards.
Maintain accurate records of training activities, attendance, and outcomes.
Manage the training budget, ensuring cost-effective use of resources.
Source and manage relationships with training providers and vendors.
QUALIFICATION AND EXPERIENCE:
Bachelor’s degree in Human Resources, Education, Business Administration, or a related field.
Minimum of 2-3 years of experience in learning and development or a related role.
Strong knowledge of training methodologies
Excellent presentation and facilitation skills.
Proficient in using learning management systems (LMS) and e-learning platforms.
Strong analytical skills for needs assessment and program evaluation.
Good project management skills.
Excellent communication and interpersonal skills.
COMPETENCY AND SKILL REQUIREMENTS:
Highly organized with strong attention to detail.
Ability to work independently and as part of a team.
Adaptable and open to continuous learning and improvement.
Strong problem-solving skills and creativity in developing training solutions.