Job Description

A logistics coordinator is a professional who is responsible for managing the movement of goods and materials from one location to another, facilitates communication between warehouse, sales and distribution stages to promote a healthy and efficient supply chain while projecting a positive image of the brand and closing sales through efficient delivery.

Responsibilities

Logistics:

Ensuring the quality objectives and delivery deadlines are met
Liaising with transport companies/logistics, suppliers and clients
Managing, evaluating and reporting on warehouse productivity through budget management.
Checking orders, bills, items received, inventory, and deliveries for accuracy.
Maintaining records, reporting relevant information e.g damages or lost items, and preparing any necessary documentation.
Track and fix delivery errors
Ensuring basic maintenance standards and compliance with health and safety regulations by drivers.
Performing a daily inspection and maintenance of company vehicles and ensure cleanliness at all times
Coordinating and maintaining fleets and equipment e.g fuellin, handle insurance plans and service contracts.
Train drivers on job duties, safety procedures and company policies.
Coordinate timely and accurate delivery of rental items and provide periodic report on performance
Detect delivery issues and address these at the root cause and prevent delays in service delivery.
Analyze and advise on delivery tariffs
Negotiate with vendors and suppliers in respect to vehicle maintenance

Sales and Customer Service:

Communicating and coordinating with other departments and customers; always projecting a professional image in keeping with the business’s goals and objectives
Intentionally engage with customers and their representative during delivery and pick -up of rental items to deepen relationship and seek referrals
Identifies opportunities for improving service delivery methods and procedures; identifies resource needs; reviews with appropriate management staff; implements improvements
This can involve answering customer inquiries or dealing with any complaints.
Other designated duties not limited to fleet maintenance and management of drivers and assigned loaders/cleaners

Qualities and Work Experience

Minimum of University degree or equivalent
Minimum of 4 years of work experience in a similar role in a multi-site, structured environment.Relevant professional certifications (Added advantage).

Key Competencies:

Organizational capacity
Outstanding coordinating and planning skills
Good knowledge of store-keeping processes
Excellent grasp of numerical and depreciation details.
Good knowledge of warehousing, transportation health and safety.
Work independently with little direction and Multi-task
Logistics
Supply Chain

Key Skills:

Written and oral communication skills
Attention to detail
Problem-solving attitude
Interpersonal skills
Time-management
Analytical ability
Detail-oriented
Team player
Flexible
Leadership
Positive attitude
Negotiation
Priority management
Critical thinker
Self-starter

Key Performance Indicators (KPI):

Truck turnaround time
Inventory accuracy
Average transportation cost
No of deliveries handled
On-time pick up
On-time delivery
Order management efficiency and accuracy
Safety measures effectiveness
Reactive versus planned maintenance
Accident per year.


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