Operations Manager

Full Time3 weeks ago
Employment Information
Are you a dynamic leader with a passion for nightlife and exceptional operational excellence? Do you thrive in fast-paced environments and excel at managing teams to deliver unforgettable experiences? If yes, Folixx Hospitality, is looking for a highly skilled Operations Manager to take charge of our operations and ensure the seamless functioning of our vibrant establishment.


Key Responsibilities


Oversee day-to-day operations of the nightclub, ensuring efficiency in all aspects of service delivery.
Lead, motivate, and manage staff across various departments, including bartenders, waitstaff, security, and DJs.
Develop and implement operational strategies to enhance guest satisfaction, revenue growth, and operational efficiency.
Ensure all aspects of the nightclub (lighting, sound, seating arrangements, and cleanliness) are consistently at the highest standards.
Collaborate with the marketing team to execute promotional campaigns and themed events to attract and retain clientele.
Maintain strict compliance with safety regulations, licensing requirements, and company policies.
Handle customer complaints promptly and professionally, ensuring swift resolutions.
Prepare detailed operational reports and present them to the Managing Director.
Take ownership of the nightclub’s operations in the Managing Director’s absence, demonstrating strong leadership and problem-solving abilities.


Requirements


Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
At least 3 years of experience in operations management, preferably in the hospitality or nightlife industry.
Exceptional leadership skills with the ability to inspire and manage a diverse team.
Strong organizational and multitasking abilities, with excellent attention to detail.
Proactive and intelligent decision-making skills to handle high-pressure situations.
Excellent communication and interpersonal skills.
Familiarity with financial management, including budget preparation, cost control, and revenue optimization.
Flexibility to work nights, weekends, and public holidays.