Payment Processing Officer

Full Time1 week ago
Employment Information
SUCCESSFUL APPLICANTS WILL IDEALLY HAVE TO:

Set up and configure the payment feature within the company's systems.
Ensure compliance with regulatory requirements and integrate the payment feature with existing payment infrastructure.
Collaborate with IT and technical teams to troubleshoot and resolve any technical issues related to the setup and configuration.
Create and manage user accounts for senders and recipients of remittances who wish to use the payment system.
Verify user identities and ensure compliance with Know Your Customer (KYC) and anti-money laundering (AML) regulations.
Maintain user databases and ensure the security of sensitive user information.
Monitor payment transactions in real-time to ensure they are processed accurately and securely.
Identify and investigate any suspicious or fraudulent activity, and take appropriate action to mitigate risks.
Process remittance transactions promptly and efficiently to provide a seamless user experience.
Ensure adherence to transaction limits and other regulatory requirements.
Provide timely and effective customer support to users who encounter issues or have questions related to payments.
Address user inquiries, troubleshoot technical issues, and resolve payment disputes in accordance with company policies and procedures.
Communicate with users via various channels (e.g., phone, email, chat) to provide assistance and guidance as needed.
Ensure compliance with all relevant regulatory requirements, including AML, KYC, and data protection regulations.
Implement robust compliance measures and internal controls to mitigate risks associated with payments.
Conduct regular audits and reviews to assess compliance with regulatory standards and identify areas for improvement.
Stay updated on changes in regulations and industry best practices related to remittance payments and incorporate them into company policies and procedures.
Generate reports and analytics related to payment transactions, user activity, and performance metrics.
Analyze data to identify trends, patterns, and opportunities for optimization.
Provide insights and recommendations to management based on data analysis to improve the efficiency and effectiveness of payment operations.
Provide training and guidance to internal teams and external partners on using a payment channel for remittances.
Educate users on best practices for using payments securely and efficiently.
Develop training materials, documentation, and resources to support user adoption and compliance with company policies and procedures.
Continuously evaluate and optimize the payment process to enhance user experience, increase efficiency, and reduce operational risks.
Identify opportunities for process improvements, automation, and innovation to drive operational excellence.
Collaborate with cross-functional teams to implement changes and enhancements to the payment system.

REQUIREMENTS & QUALIFICATIONS:

Education: A bachelor's degree in computer science, information technology, business administration, finance, or a related field is typically required. Advanced degrees or certifications in relevant areas such as payment systems, cybersecurity, or project management may be preferred.
Previous experience in a similar role, such as payment processing, financial services, or mobile payments, is highly desirable.
Experience with managing payment systems or similar messaging platforms, is advantageous.
Familiarity with regulatory requirements and compliance standards in the financial industry, such as anti-money laundering (AML) regulations and data protection laws, is beneficial.
Proficiency in using payment processing platforms, mobile payment applications, and related software tools for transaction monitoring and reconciliation.
Strong understanding of mobile payment technologies, including QR code payments, mobile wallets, and peer-to-peer payment systems.
Knowledge of encryption techniques, secure communication protocols, and data privacy regulations related to payment processing.
Ability to analyze transaction data, identify trends or discrepancies, and generate reports to support decision-making and risk management.
Strong problem-solving skills to troubleshoot technical issues and resolve payment-related inquiries or disputes efficiently.
Excellent verbal and written communication skills to interact with internal teams, external partners, and customers.
Ability to convey complex technical concepts in a clear and understandable manner to non-technical stakeholders.
High level of accuracy and attention to detail to ensure the integrity of payment transactions and compliance with regulatory requirements.
Thoroughness in reviewing and verifying transaction records, documentation, and user information.
Ability to work collaboratively in cross-functional teams, including IT, finance, compliance, and customer support, to address payment-related challenges and opportunities.
Strong interpersonal skills to build and maintain positive relationships with stakeholders at all levels of the organization.
Commitment to upholding ethical standards and maintaining confidentiality of sensitive payment data and customer information.
Awareness of potential fraud risks and adherence to security protocols to prevent unauthorized access or misuse of payment systems.
Strong numerical and analytical skills.
Trustworthy and reliable.
Must have access to a laptop, reliable internet connection, and a power source.