Remuneration: N125,000 – N175,000 (flexible) monthly plus other benefits
Key Responsibilities
The Project & Operations Coordinator would have the following responsibilities:
PROJECT COORDINATION ROLE:
- Ensuring Projects are being implemented as per the process, timelines & budget
- Ensuring timely assignment of duties & responsibilities to the Field Engineers (FE)
- Creating, Planning & Implementing Project Plan and other required documents.
- Coordinating with Upstream providers for Feasibilities, Solutions, Site Access, Provisioning, Release of IP’s and Integration of the links
- Raising & Coordinating for release & approval of Purchase Orders & Material Requests
- Ensuring the links are delivered as per customers' Purchase Order & satisfaction.
- Ensuring the Sign of Job Completion Certificate (JCC) from the Client within 24 Hours of link delivery
- Submission of Link Budget, Checklists & JCC to Upstream Provider
- Presentation of Project Status to Management
OPERATIONS COORDINATION ROLE:
- Maintaining & Analyzing Network Uptime Reports
- Maintaining & Analyzing Client wise Network Reports
- Ensuring Network Database is updated on a regular basis
- Vendor Management & Payment Processing
- Inventory Budgeting, Management, Accounting & Verification
- Basic Requirements and Skills
- Expert Knowledge of Telecom Technologies:
- Internet Bandwidth & Leased Circuits
- Smart Solutions & Internet of Things (IoT)
- Internet Broadband
- FTTX
Soft skills:
- Passion to serve customers
- Strong Planning & Organizational skills
- Excellent Time Management & Stress Management skills
- Self-motivated and detail-oriented
- Quick to collaborate and coordinate with team members when necessary
- Prior experience working with financial accounts
- Strong math and critical reasoning skills
- Vendor Management
- Integrity & Honesty
- Team Player
- Interpersonal Skills
- Resourcefulness & Result Oriented approach
- Customer Oriented Approach
- Strong Oral & Written Communication
Key Measurables:
- Revenue Growth vis a vis Project Implementation
- Network Uptime
- Fault Management
- Total Number of Tickets & Tickets per Customer
- First Call Resolution (FCR)
- Profitability over Time
- Inventory Management
Academic Qualification:
- Minimum Graduate Degree in Science & Technology
- Relevant Certification in Project Management
- Proficient in Microsoft Office and expert in MS Excel & MS PowerPoint
- Proficient in Network Management (like PRTG, Whatsup Gold) and CRM Tools
Experience:
- Minimum of 2 - 5 years of experience in a Telecommunication Company or Internet Service Provider and has expert knowledge of Internet Leased Line, Leased Circuits, MPLS, IPLCs, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations
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