ACCOUNTABILITIES

Prospect and sign on new relationships.
Mobilse liabilities (low cost deposits as well as tenured deposits)
Create quality risk assets from these relationships
Proactively attend to customer needs at they may arise daily.
Assist customers to carry out transactions (and carry out on their behalf where required) with the use of the various channels available.
Mobilization of profitable transactions that impact on the income of the team (FX, LCs, etc)
Ensure customer expectations are exceeded making the Bank the first choice in the provision of financial services

REQUIRED COMPETENCIES
PROFESSIONAL COMPETENCIES: -
Core

Product Knowledge - Negotiation - Communication - Understanding of CBN Monetary Policies - Credit Risk Management - Trade Finance and Documentary Credit/Collections - Credit Analysis

Non-Core -
Budgeting and Budgetary Control - Cost Management

BEHAVIOURAL COMPETENCIES: - Interpersonal relations - Initiative - Analytical ability - Decision quality & Problems
ORGANISATIONAL COMPETENCIES: - Attention to Detail - FCMB Ethics & Values - Continuous Learning - Drive for Results

KEY PERFORMANCE INDICATORS
FINANCIAL

Income
FX Volume
Low Cost deposit volume

CUSTOMER

Net Promoter Score

PEOPLE

Staff Training & Development

PROCESS

Asset volume
Share of wallet size of customers
Customer Acquisition &
Collection Volume

RISK

Risk Control Index
2 - 7 years experience in bank sales with relevant University degree(s)