SUMMARY OF RESPONSIBILITES
Ensures food quality and customer service satisfaction. Must be involved in extensive sales and efficient restaurant operations.
MAIN FUNCTIONS:

 Assist in ensuring that the restaurant achieves SALES target and PROFIT.
Delivers operational excellence in terms of customer service, food safety, hygiene and brand image
Making appointments with and meeting new customers
Promoting new products and any special deals
Advising customers about delivery schedules and after-sales service
Keeping in contact with existing customers in person and by phone.
Updating and sending restaurant reports such as weekly operations reports, and other sundry reports/communications as may be required
Giving feedback on sales trends
Hollow the MCRL-QSR’s restaurant policies and procedures, including those for cash handing and safety/security.
Monitor and maintain the POS System.
Assist in new menu implementation.
Develop and implement creative solutions to areas of improvement.
Identify and delegate responsibilities to shift Heads and staff effectively manage the restaurant in the absence of the Restaurant Manager.
 Manage operations with passion, integrity, and knowledge while promoting the culture and values of the MCRL’s QSR.
Provide direction to shift head, and staff to achieve restaurant goals.
Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
Provide coaching to team members and assesses performance on an ongoing basis.
Solicit feedback to understand the needs and wants of customers.

PERSON PROFILE/EXPERIENCE REQUIRED

Must have a BSC, HND and/or Catering Diploma with at least 1 years relevant experience.
Able to work in a high-temperature kitchen for an extended period.
Completed training in all areas of restaurant.
Must be able to take direction and delegate responsibilities.
Able to work in a fast-paced environment.
 Able to work nights, weekends, and holidays.
Remain calm, patient, and polite, if receiving customer feedback.
Be helpful and go out of your way to help our customers.
Be confident and self-motivated.
Demonstrate a passionate commitment to the business.
Be able to work unsupervised in a busy environment.
Be able to priorities duties.