Assist the Manager with sales and customer support
Responsible for all customer engagement pertaining to the company’s products and services.
Respond to customer queries and provide guidance with purchasing decisions
Interface directly with customers either physically or virtually - calls, social media, emails - in a timely and efficient manner.
Maintain current knowledge of all company products, services, and promotions to ensure prompt response to inquiries.
Track, resolve, and document customer issues - follow up with assigned personnel to ensure timely resolution of problems
Responsible for the preparation of customer activity reports - maintain daily records of customer activities (inquiries, comments, complaints, interactions, transactions, and resolutions).
Collect and collate relevant information from old and new customers for the company database.
Coordinate sales efforts with marketing programs.
Assist in determining pricing schedules for products, promotions, and negotiations.
Maintain accurate and detailed sales records
Ensure up-to-date customer data across all data management systems
Reach out to customer leads through “cold calling”
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed-upon sales targets and outcomes within the schedule
Coordinate sales efforts with team members.
Develop, implement strategies and analyzing all sales tools/data to improve sales.
Collecting and analyzing customer feedback.
Monitoring customer satisfaction level.
Assisting the sales team in all sales operations.
Streamlining and optimizing the sales process.
Job Requirements
First Degree (BSc / HND / OND) in Communication, Business, Administration, Marketing, or another related field
Minimum of 2 years proven work experience as a Sales Representative or similar role
Highly motivated and target driven with a proven track record in sales
Excellent selling, negotiation, and communication skills
Prioritizing, time management, and organizational skills
Relationship management skills and openness to feedback
A commitment to excellent customer service
Excellent written and verbal communication skills
Experience using computers for a variety of tasks.
Able to work comfortably in a fast-paced environment
Must be proactive, show initiative, work with minimal supervision, and be eager to learn.