Job Type Full Time
Qualification BA/BSc/HND
Experience 4 years
Location Lagos
Job Field Finance / Accounting / Audit
The Role:
As a Senior Associate, Retail Operations, you'll ensure smooth operations of our retail products (for example: Send by Flutterwave and Tuition by Flutterwave) through leadership, prompt processing of transactions, customer’s complaint resolution, identifying and resolving issues as well as effective stakeholder’s engagement.
Responsibilities include but are not limited to:
Reconciliations: The reconciliation will cover settlement, refund, as well as payout (Wallet)
Dispute Management: Processing of chargeback and refund requests within the SLA whilst focus on process improvement on any operational gaps noticed
Card Operations: The reconciliation will cover physical and virtual card settlement, refund as well as chargeback treatment
Complaint Resolution: Will be responsible for resolving customer's complaints through dedicated channels
Treasury: Will be responsible for monitoring and ensuring sufficient wallet liquidity on all wallets
Transaction Review: Reviewing of transactions on status other than successful, approval of retried transfers
Leadership: Will provide leadership to the team member(s) on issues and ensuring all escalations are resolved
Stakeholders Engagement: Will be point of contact for both internal and external stakeholders on issues related to Send
Documentation: The candidate will contribute in documentation of processes and Business Required Documents (BRDs)
Required competency and skillset to be a waver
Bachelors degree in a relevant field
Minimum of 4 years in Fintech Operations (Team leadership will be a plus)
Proficient knowledge of Microsoft suite and experience in account/wallet reconciliation
Knowledge of card operations, dispute management and relevant operational procedures preferred
Understanding of the payment space, regulations, payment methods and relevant experience in Fintech operations
Open-mindedness with improved probing skills
Experienced in process improvement, complaint resolution and stakeholder's engagement
Remittance experience is a nice to have
Experience in working in a cross-functional team
Method of Application
Interested and qualified? Click “Apply” button below to apply to apply.