Senior Retail Associate

About the job


The Retail Sales Supervisor will oversee daily retail store operations, ensuring excellent customer service, achieving sales targets, and maintaining a high-performing team. The role involves supervising and mentoring sales associates, managing inventory, and implementing store policies to optimize efficiency and profitability.


Key responsibilities


Welcome and guide walk-in customers.
Provide accurate information (e.g., product features and pricing).
Answer customers’ questions about specific products/services.
Cross-sell products.
Ensure racks are fully stocked.
Inform customers about discounts and special offers.
Provide customer feedback to the Store Supervisor.
Stay up to date with new products/services.


Requirements


Atleast 3 years experience in retail sales or a supervisory role.
Strong leadership, communication, and interpersonal skills.
Ability to analyze sales data and implement improvement strategies.
Excellent customer service skills and a problem-solving mindset.
Flexibility to work evenings, weekends, and holidays as required.