Our client is a leading service & retail-based company in Nigeria with a commitment to providing the best electronic products, installation, and after-sales services. Due to expansion, they need a Service Centre Manager. 
JOB RESPONSIBILITY: 

Daily Service Operation Handling 
Daily Pending complain monitoring (Walkin, B2B, Dealer & Key Channel) 
Daily TAT monitoring 
Escalation monitoring and handling 
Revenue generation from OOW and AMC. 
Technical support for all the products for repair and service. 
Stock handling (Customer Unit, inhouse stock and spare parts) on weekly basis 
Training arrangement for Service centre (CRM/ERP, Customer Service & Technical) 
SOP implementation of Service Operation. 
Spare Part planning and warehousing for service operations, across service centres. 
Dealer escalation resolution and issues handling. 

JOB REQUIREMENTS: 

Minimum 5 years related experience in Electronics Service Centre 
Bachelor Degree (BE preferred) 
Ability to effectively communicate with people at all levels and from various backgrounds 
Receptive to Travel 
Resource Management & Project Management experience