Customer Service Representative in Lagos

Total Data Limited is a management consultancy firm specializing in the provision of Human Resources and Manpower solutions to its’ clients across Nigeria. We focus on providing additional and exceptional services through value added, and end-to-end HR services to our clients; helping them maximize and build operational efficiency.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Ketu, Kosofe, Ikorodu, Ajah, Mushin - Lagos
Employment Type: Full Time

Job  Overview

• We are seeking on behalf of our client to hire a proactive and customer focused Customer Service Representative.
• The successful candidate will be responsible for engaging with customers, addressing inquiries, and supporting sales initiatives to achieve company targets.
• This role requires excellent communication skills, resilience under pressure, and the ability to build and maintain strong customer relationships.

Key Responsibilities

• Provide timely and professional responses to customer inquiries via phone, email, and in person.
• Actively promote company products and services to achieve assigned sales targets.
• Maintain accurate records of customer interactions, transactions, and feedback.
• Resolve customer complaints efficiently, escalating issues where necessary.
• Build strong relationships with customers to enhance satisfaction and loyalty.
• Support the sales team in achieving business growth through upselling and cross-selling.
• Collaborate with internal departments to ensure seamless service delivery.

Requirements

• Bachelor’s Degree/OND/HND in any relevant field.
• Minimum of 2 years’ proven experience in Sales or Customer Service with measurable sales targets.
• Fluency in English (spoken and written) is mandatory.
• Proficiency in Yoruba or Igbo will be an added advantage.
• Computer literate with good knowledge of MS Office tools.
• Strong interpersonal, negotiation, and communication skills.
• Ability to multitask, solve problems effectively, and remain resilient under pressure.

Benefits

• Competitive salary of N90,000 monthly.
• Career growth opportunities in a dynamic and customer-driven environment.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online