Outlet Manager in Lagos Island

Montaigne Limited is Nigeria’s leading luxury beauty and personal care retail company, representing prestigious international brands across skincare, fragrance, cosmetics, and lifestyle categories. We are committed to delivering premium customer experiences, operational excellence, and continuous staff development to uphold our reputation as a foremost name in luxury retail.

We are recruiting to fill the position below:

Job Title: Outlet Manager

Job Reference Indicator: OM
Location: Lagos Island, Lagos
Employment Type: Full-time

Job Objective(s)

• Responsible for the overall management and performance of the assigned outlet, ensuring operational efficiency, brand compliance, and profitability.
• Lead and supervise the outlet team to achieve sales targets, excellent customer service standards, and efficient inventory control.
• Drive business growth through effective marketing, visual merchandising, customer relationship management, and staff development.
• Ensure compliance with company policies, operational standards, and financial procedures.

Duties & Responsibilities
Store Management & Leadership:

• Oversee daily store operations, ensuring compliance with all company procedures and standards.
• Supervise and provide leadership to the outlet team, fostering a culture of accountability, discipline, and service excellence.
• Plan and organize workflow for maximum efficiency, aligning team performance with business objectives.
• Conduct regular team briefings and meetings to communicate updates, targets, and expectations.
• Monitor store performance metrics and prepare reports on sales, expenses, and productivity.
• Support management in developing and executing outlet-specific sales strategies and marketing plans.

Sales & Revenue Growth:

• Ensure sales targets and profit objectives are consistently met or exceeded.
• Identify opportunities to increase sales and improve profitability through effective client engagement, upselling, and cross-selling.
• Track and analyze sales trends, customer preferences, and inventory movements to make data-driven decisions.
• Motivate the team to actively build and maintain strong client relationships.
• Implement in-store activations, promotions, and events to drive brand visibility and sales.

Customer Service Excellence:

• Promote and model Montaigne Limited’s customer service culture — greet, assist, and thank customers courteously.
• Handle customer inquiries, complaints, and feedback professionally, ensuring timely resolution and retention.
• Train staff on service etiquette, brand knowledge, and product presentation to ensure superior customer experience.
• Monitor and maintain high standards of store ambience, cleanliness, and staff grooming.
• Ensure customer data privacy and adhere strictly to company confidentiality policies.

Merchandising & Inventory Management:

• Ensure the outlet is properly stocked and visually merchandised in accordance with brand guidelines.
• Manage re-order levels and coordinate product replenishment with the warehouse and procurement team.
• Oversee product displays, seasonal arrangements, and promotional setups to optimize visual appeal.
• Monitor stock movements, manage stock discrepancies, and ensure zero stock-out or overstock situations.
• Conduct regular stock counts and reconciliations in collaboration with the inventory team.

People Management & Development:

• Supervise, coach, and appraise store staff to achieve individual and collective goals.
• Identify training needs and support HR in implementing on-the-job and refresher trainings.
• Foster teamwork, discipline, and a culture of accountability among outlet employees.
• Ensure adherence to company attendance, dress code, and performance standards.

Administration & Financial Management:

• Monitor cash handling, daily sales reconciliation, and accurate documentation of transactions.
• Ensure timely and accurate submission of daily, weekly, and monthly sales reports.
• Manage petty cash and other operational expenditures within approved limits.
• Ensure adherence to internal control processes and audit compliance.
• Oversee facility maintenance, security, and safety standards at the outlet.

Key Performance Indicators (KPIs)

• Achievement of monthly/quarterly sales targets.
• Inventory accuracy and stock reconciliation compliance.
• Customer satisfaction and retention rates.
• Staff productivity and performance metrics.
• Adherence to store operating procedures and audit standards.

Minimum Educational Qualification

• Bachelor’s Degree in Business Administration, Marketing, or related field.
• A Master’s Degree or professional certification in Retail Management or Marketing is an added advantage.

Required Experience:

• 3–4 years of hands-on experience in a retail store management or supervisory role.
• Prior experience in luxury retail, cosmetics, fashion, or boutique operations is highly preferred.
• Proven experience using Point of Sale (POS) systems and other retail management tools.
• Demonstrated ability to lead and motivate sales teams to achieve business objectives.
• Experience in customer relationship management, visual merchandising, and inventory control.

Required Competencies:
Knowledge:

• In-depth knowledge of retail operations, customer service, and sales techniques.
• Strong understanding of beauty, cosmetics, skincare, and fragrance products.
• Familiarity with marketing and merchandising strategies in a luxury retail setting.

Skills:

• Strong leadership, analytical, and problem-solving skills.
• Excellent verbal and written communication.
• High proficiency in MS Office tools and POS systems.
• Excellent negotiation, persuasion, and sales closing abilities.
• Time management, multitasking, and organizational skills.

Attributes:

• Smart, confident, and customer-oriented.
• Team player with high integrity and professionalism.
• Goal-driven with a strong sense of accountability.
• Must be able to work flexible hours, including weekends and holidays.

Other Requirements:

• Must reside within Lagos Island or its immediate environs.
• Must be well-groomed, presentable, and articulate consistent with Montaigne’s luxury brand image.
• Must be willing to work full-time, including weekends and holidays, with one day off in a shift schedule.

Reporting Relationships:

• Functionally Reports To: Head of Retail Operations
• Administratively Reports To: Head of Retail Operations.

Application Closing Date
30th October, 2025.

How to Apply
Interested and qualified candidates should:
Click here to apply online